dkh88's Privacy Policy
Your personal information is very important to us. This document explains in detail how we collect, use, and protect your data.
1 Introduction & Scope
This Privacy Policy ("Policy") is issued by the entity operating the dkh88 platform ("we", "our", "Platform") and applies to all services provided at https://dkh88.lat. By registering or using this platform, you ("User") are considered to have accepted the terms of this Policy.
dkh88 is committed to providing a safe and transparent online gaming experience for users in Bangladesh. Protecting the privacy of your personal information is central to our responsibilities. This document is written in clear, easy-to-understand English so that every user can be fully informed about their rights and our obligations.
dkh88 reserves the right to change this Policy at any time. By continuing to access the platform after any changes, you take on the responsibility of staying informed about the updated Policy. For significant changes, we will send a notification to your registered email.
2 What Information We Collect
dkh88 collects only the information needed to properly deliver the platform's services, ensure account security, and process financial transactions. The information collected is divided into the following categories:
2.1 Identity Information
- Full name
- Date of birth (for age verification — to confirm 21+)
- National ID card or passport number
- Email address
- Mobile number
2.2 Financial Information
- bKash / Nagad / Rocket / Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device identifier
- Browser type and operating system
- Platform usage time and session data
- Data obtained from cookies and tracking technologies
2.4 Gaming Activity Information
- Play history and preferences
- Bet amounts and outcomes
- Bonus and promotion usage records
- Support contact history
3 Purpose of Using Information
dkh88 uses the collected information only for the following legitimate purposes. Information is never sold to or shared with third parties for commercial purposes.
3.1 Service Delivery & Account Management
Information is used for account registration, login, transaction processing, and delivering gaming services. This includes completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3.2 Identity Verification & Security
Identity information is used to prevent fraud, ensure account security, and verify age (for users aged 21 and above only). All information is kept secure using SSL encryption technology.
3.3 Customer Service Improvement
Our 24/7 live chat and email support team can resolve your issues quickly — for this, account and contact information is needed. Records of support conversations are retained for quality control purposes.
3.4 Ensuring Responsible Gaming
Gaming behaviour data is analysed to identify unusual or high-risk patterns. This allows us to offer responsible gaming support to users when needed. For more details, visit our Responsible Gaming page.
3.5 Technical Development & Analytics
Technical information is used to improve platform performance, test new features, and analyse site usage patterns. This analysis is conducted in a way that is not personally identifiable.
4 Cookies & Tracking Technologies
The dkh88 website uses cookies and similar technologies that make your browsing experience more convenient. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the platform's core functionality. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences (such as language or game type). They personalise your experience.
Analytics Cookies
Analytics cookies are used to understand which pages on the site are used most. This information helps improve the platform.
You can control cookies by changing your browser settings, though this may limit some platform functionality. We do not use cookies for any third-party advertising networks.
5 Sharing Information with Third Parties
dkh88 does not sell your personal information to any third party. However, limited information may need to be shared with certain trusted partners to operate the service. This sharing is always conducted under strict confidentiality agreements.
5.1 Payment Processors
The necessary financial information is shared with the relevant payment institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to carry out the specific transaction.
5.2 Game Software Providers
Minimal technical information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others to ensure game fairness and functionality.
5.3 Legal Obligations
Information may be provided in compliance with applicable law in response to a court order or a lawful request from law enforcement authorities. In such cases, we will always endeavour to protect the user's interests.
Under no circumstances is your information transferred to advertisers, data brokers, or unrelated third parties. dkh88's data-sharing policy is entirely service-oriented.
6 Data Security Measures
dkh88 has adopted industry-standard technical and organisational measures to keep your information secure. Our security practices are regularly reviewed and updated.
- SSL/TLS Encryption: All data transmissions are secured with industry-standard SSL encryption technology, making it very difficult for third parties to access your information.
- Encrypted Data Storage: Sensitive information — especially payment-related data — is stored in an encrypted state and can only be accessed by authorised staff when necessary.
- Access Controls: Access to user information is strictly limited. Only those who need it for their work are granted access to specific data.
- Security Audits: The platform's security measures are regularly evaluated through internal and external reviews, and vulnerabilities are resolved promptly.
- Data Breach Response Plan: In the event of an unexpected data breach, we have a defined response plan in place. Affected users will be notified as quickly as possible.
- Fair Play Assurance: Technical measures are in place to ensure transparency in gaming outcomes and to prevent any form of manipulation.
7 Data Retention Period
dkh88 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.
Active Accounts
All information is retained for the duration that an account remains active, as this is essential for delivering the service. Transaction and gaming history are maintained to ensure service quality and security.
Closed or Inactive Accounts
Even after an account is closed, financial transaction records and identity information may be retained for a specified period due to legal obligations. Once that period has passed, the information is securely deleted.
If you request deletion of your information, we commit to deleting all data that falls outside legal obligations as quickly as possible. Contact support to learn about the data deletion process.
8 Your Rights & Controls
dkh88 believes every user should have control over their own information. You have the following rights regarding your data:
Right to Access
You may request to know what information we hold about you. We will provide this information in English.
Right to Rectification
If any of your information is incorrect, you may request a correction. This can be done by logging into your account or through support.
Right to Erasure
You may request deletion of information that falls outside legal obligations. Send a written request to support.
Right to Data Portability
You may request your information in a readable format, which can be used elsewhere if needed.
Right to Object to Processing
You may object to the processing of your information for specific purposes. However, the service may be limited in some cases.
Right to Lodge a Complaint
If you believe your privacy has been violated, you have the right to file a complaint directly with our support team or with the relevant authority.
9 Protection of Minors
dkh88 strictly prohibits providing services to anyone under the age of 21. This is not just a policy — it reflects our platform's core sense of responsibility.
- Age is verified at the time of registration and identity documents may be requested if needed.
- If there is any suspicion that a user is under 21, the account is temporarily suspended pending verification.
- dkh88 does not intentionally collect any information from minors. If such information is accidentally collected, it will be deleted immediately.
- Parents or guardians who have concerns may contact our support email.
For users aged 21 and above only. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes & Updates
dkh88 reserves the right to update this Privacy Policy from time to time. Changes may occur due to the launch of new services, legal changes, or technical developments.
For significant changes, a notification will be sent to your registered email and clearly communicated on the platform. Continued use of the platform after any changes will be considered your agreement to the updated Policy.
The date of the most recent update will always be stated at the top of this page. A copy of an older version may be available upon request.
Have Questions About Privacy?
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us. Our support team is available 24/7 in both Bengali and English.
Visit the pages below to learn more about our services or to create an account.